Under the Consumer Contracts Regulations 2013, you may request a refund within 14 days in original condition and packaging. Return delivery costs are your responsibility unless the item is faulty. Once returned, we inspect the item and issue a full refund if a fault is confirmed.

Statutory Cancellation

Items tailored outside standard specifications are exempt from statutory cancellation. For upholstered furniture, cancellations apply if items arrive faulty, missing parts, or fail to match requested specifications.

Assembly of Items

We only accept returns for unassembled items. Once assembled, items cannot be returned as we cannot verify if defects occurred during assembly. If issues arise while assembling, please contact us for a swift resolution.

We strongly advise inspecting all parts before assembly and retaining all original packaging. Packaging is strictly required to process any return.

Our Commitment

We aim to deliver faultless, high-quality furniture. If you receive a damaged or defective item, contact our team immediately for a replacement. Our goal is to ensure complete satisfaction with every purchase.

For full details on processing and policies, please review our Terms & Conditions.

These steps are necessary to fully return a product.

  • Returns must be requested within 14 days of receiving your order.
  • Do not assemble the product if you plan on returning it to us.
  • Products must be returned in original condition and packaging.
  • Return shipping costs remain the customer’s responsibility.
  • After 14 days have passed, orders are no longer eligible for return.
  • Please inspect all delivered packages against your order receipt.
  • If parts are missing, send us clear photos so we can assist quickly.
  • For faulty items, we cover all replacement and collection costs.
  • Assembled products are strictly non-returnable under any circumstances.
  • For verified faulty items, we arrange pickup and issue a full refund.